Shipping policy

Thank you for shopping with ONU Health. This Shipping Policy explains how and when your ONU Health Bracelet will be delivered.

1. Shipping Regions

We currently ship to the following regions:

  • European Union

  • United States

  • United Kingdom

  • Selected international countries (availability shown at checkout)

If your country is not listed at checkout, shipping is not yet available to your location.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.

  • During product launches, pre-orders, or high-demand periods, processing times may be longer. In such cases, we will clearly communicate expected delays.

3. Shipping Time & Delivery Estimates

Estimated delivery times (after processing):

Region Estimated Delivery Time
Germany 2–4 business days
European Union 3–7 business days
United States 5–10 business days
International 7–14 business days

Delivery times are estimates only and may vary due to customs processing, carrier delays, or external factors beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on:

  • Destination

  • Shipping method

  • Order value

From time to time, ONU Health may offer free shipping promotions, which will be clearly indicated on the website or during checkout.

5. Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or other fees may apply depending on your country’s regulations.

  • These charges are not included in the product price or shipping cost and are the responsibility of the customer.

  • ONU Health is not responsible for delays caused by customs authorities.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Please allow up to 24 hours for tracking information to become available after shipment.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

ONU Health is not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses

  • Packages returned due to failed delivery attempts

If a package is returned to us due to address issues, additional shipping fees may apply for reshipment.

8. Lost or Delayed Shipments

If your order appears to be delayed or lost:

  1. Check the tracking information provided

  2. Contact the shipping carrier directly if tracking shows delivery issues

  3. If the issue persists, contact us at support@onuhealth.com

We will assist in investigating the issue but cannot guarantee replacement or refunds for delays caused by third-party carriers.

9. Pre-Orders & Backorders

If your ONU Health Bracelet is purchased as a pre-order or is temporarily out of stock:

  • Estimated shipping dates will be clearly communicated at the time of purchase

  • Orders will ship as soon as inventory becomes available

10. Contact

For any shipping-related questions, please contact:

ONU Health Support
📧 support@onuhealth.com